Project support, client surveys, web-based research and event management for consultancies and small businesses

Brook Lyndhurst commissioned Rachel to carry out a client survey in late 2010.
We have strong and long-established relationships with many of our clients and the survey needed to be run sensitively and intuitively. Rachel’s ability to put interviewees at ease and encourage them to discuss both the positive and more challenging aspects of projects meant the exercise delivered maximum value to us.
I wouldn’t hesitate to use her again or to recommend her to others for similar commissions.
Jon Fletcher, Brook Lyndhurst

There are four main reasons to undertake a client survey:

>> to find out what your clients really think about the work you have produced and to use this information to influence your input on future projects; it can be easier for them to feed back more challenging comments through a third party.

>> to find out how you and your consultancy are perceived in the wider market place, and then use that information to position yourself more appropriately;

>> to identify any skills gaps or training needs for any members of your team;

>> and to use any positive feedback in your publicity material to attract future clients.

Rachel will sit down with you to establish exactly what you would like to find out and then carry out a series of in depth interviews over a three to four week period. You provide the project information, contact details, and highlight anything upon which you would particularly like feedback. The survey can be fine tuned as the interviews progress and scripts from each interview can be forwarded to you as they are done. Rachel would come to your offices for a final meeting to feedback any patterns or themes that emerged.

Organising Solutions only works on one client survey at a time so that as clear a picture as possible emerges and is not influenced by interviews from other surveys.